The calls your front desk cannot get to
Three of them happen in every practice, every week: the one after closing, the confirmation round nobody had time for, and the balance that has been outstanding for ninety days. Each has a voice agent built for it.
Most of the missed ones are outside opening hours
A modelled week for a four-provider practice, hour by hour.
What the shape means
The midday spike is not after hours — that is the front desk at lunch. The evening block is revenue walking away: every one of those callers had a reason to call.
Modelled for a four-provider dental practice. Modelled on the inputs shown, not a customer result.
Each one answers a different call
They are separate modules. Practices usually start with one and add the others once it is working.
After Hours
A patient in pain calls at 9pm and reaches voicemail.
The agent answers when the practice is closed, takes the call, and follows the routing you set - book it, flag it, or pass an urgent case straight through.
- Appointment scheduling
- Medication refill requests
- Routing you configure
Service Confirmation
Someone spends the morning ringing round tomorrow’s list.
The agent calls ahead to confirm scheduled appointments, so the confirmation round happens whether or not anyone had time to make it.
- Confirms scheduled services
- Call history
- Agent configuration
Payment Collection
Balances age past 90 days because nobody has time to chase them.
Upload a list of patients with outstanding dues and the agent works through it. When a patient says they intend to pay, it sends a payment link.
- CSV campaign upload
- Campaign history
- Payment link on confirmation
What you see between the calls
The voice agents sit on top of the practice records, not beside them.
Patients
Add patients and search by name, phone or email. Archived patients stay reachable.
Appointments
Review what is booked for tomorrow, this week, next week or last week, filtered by status.
Dashboard
The day’s numbers and upcoming services in one place.
Call history
Every agent conversation, kept so you can read back what was said.
Three steps, and nothing to rip out
The practice keeps the calendar, the phone number and the software it already runs on.
- 01
Configure
Fill in the practice intake form - hours, services, providers, how you want calls routed.
- 02
Connect
Link Google Calendar and Stripe. Both ship with every deployment.
- 03
Go live
Point a number at the agent. Nothing else in the practice has to change.
Frequently Asked Questions
Everything you need to know about Talknology.
Can't find the answer? Chat with us.
Google Calendar and Stripe ship with every deployment. Other practice management systems are connected during configuration rather than being available as one-click integrations - tell us what you run and we will confirm what is possible before you commit.
You set the protocol. The agent can recognise an urgent call and follow the routing you configure - patch it to the on-call dentist, give emergency instructions, or flag it for immediate follow-up. It does not decide clinical urgency on its own.
Calls, transcripts and metadata are encrypted and access-controlled. Specific compliance arrangements, including any agreements your practice needs in place, are confirmed with our team before deployment rather than assumed - ask us directly and we will put the details in writing.
Many do not, and it never claims to be a person if asked directly. It hands over to your team the moment a caller asks for one.
The intake form takes about ten minutes. Connecting Google Calendar and Stripe follows, and our team helps with any configuration specific to your practice.
You set the playbook. The agent can notify owners by SMS or email, flag an urgent voicemail, or warm-transfer to the on-call doctor.
Still have a question?
See it on your own calls
Easier to judge in fifteen minutes than on a page
Bring the calls your practice actually gets and put them to the agent.